Terminus products are made to the highest industry standards and while we strive for perfection, sometimes, certain issues fall through the cracks. If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 7 days of delivery for a replacement (including shipping).


Remember, all our products come with a 1 year warranty, so if something goes wrong along the way, be sure to let our support team know via care@terminusbag.com.