Terminus products are made to the highest industry standards. Brilliant Merchandising Sdn Bhd's ("Terminus") warranty obligations for the Terminus product you have just purchased (the "Product") are limited to the terms set forth in this document. Terminus warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller / authorized outlet / terminusbag.com.
Exclusions and Limitations
Terminus's limited warranty applies only to the Product when purchased through an authorized reseller / authorized outlet / terminusbag.com. The warranty does not cover any damage caused by normal wear and tear, neglect, misuse, abrasion, exposure to extreme temperatures, accidents, acids, solvents and water.
Warranty Claim Procedure.
1. Send us a message at
Whatsapp: +6016 335 6283
Please include your name, email, phone number, product name/SKU, date of purchase, receipt number and why you are returning the product.
2. You will receive an email/whatsapp confirmation.
3. We will respond to your claim request within 24 business hours.
Our customer care team will contact you with instructions on how to complete your warranty claim.